We have established a comprehensive service monitoring mechanism from contract signing to installation acceptance, equipped with a professional team to follow up on product delivery, construction guidance, and usage feedback, ensuring accurate implementation of customer needs. Each project is equipped with exclusive files to achieve traceable management of services.
Quality assurance commitment
Relying on the 500KV transmission line tower production license (XK04-002-00796) issued by the General Administration of Quality Supervision, Inspection and Quarantine and ISO three system certification, we implement the quality standard of "100% product factory qualification rate". Provide an 18 month warranty period, during which quality issues caused by craftsmanship or materials will be handled free of charge.
Quick response mechanism
The national service hotline is available 24 hours a day, with regular questions answered within 2 hours and on-site arrival within 48 hours. Establish a spare parts warehouse, and commonly used accessories can be delivered nationwide within 72 hours.
Value added service module
Free product usage training and regular maintenance guidance provided
Assist clients in completing the declaration of power facility testing
Provide an upgraded solution for anti-corrosion technology of steel structures
We are supported by a modern ERP management system, ensuring service timeliness through 200+professional equipment, and fulfilling our service commitment of "100 points customer satisfaction" with a professional team of 230 people
